Guaranteed security on the MULTIBANCO network

SIBS ‘s 24/7 security monitoring guarantees the distinction of the MULTIBANCO network as one of the safest in Europe

Continuous protection — security with every use

The MULTIBANCO network, managed by SIBS , guarantees your security with advanced technology, surveillance and direct connection to authorities. If your card is lost or stolen, immediately contact the issuing entity or SIBS on 808 201 251 or 217 918 780 — service available 24 hours a day.

The security of the MULTIBANCO network is ensured by SIBS Paywatch and SIBS CyberWatch.

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Cards

Keeping your card safe is simple

The MULTIBANCO network offers several ways to reinforce the security of your bank card. Here you can learn more about the main precautions to take, including:

Issuance of a New Multibanco Card

When requesting the issuance of a new bank card, always confirm the delivery deadline with your bank. If you do not receive the card on the scheduled date, contact the issuing entity immediately. Once the card arrives, sign it on the back to increase your security.
Bank Card Precautions
To ensure the security of your Multibanco card:

Always store it in a safe place, out of sight and reach of third parties.

Avoid contact with metallic objects (such as keys), which could damage the magnetic strip.

Regularly check that the card is in your possession.

Protect all documents related to the card (slips, receipts, statements) by storing them in a safe place.
Security Advice for Using the Card
Frequently monitor bank card movements and immediately report any suspicious transactions to the bank.

When the card expires, destroy the magnetic strip before discarding it, to ensure it is permanently unusable.

If you travel, only take the necessary cards and, if you consider it useful, inform your bank about the destination and duration of your absence.

Terminals

Security in ATMs and digital payments

The MULTIBANCO network has strict measures to guarantee your protection. Discover the main recommendations for using the ATM, making payments at ATMs and making online purchases safely.

Protect your card at an ATM

Prefer to withdraw money during the day and in busy places. Keep an eye on your surroundings and keep your distance from anyone behind you when entering the code. If you notice unusual behavior in the terminal, cancel the operation and use another MULTIBANCO . If the card is retained or fraud is suspected, immediately contact the bank, SIBS (808 201 251 or 217 918 780) or the police authorities.
Protect your card at an Automatic Payment Terminal

Never reveal your personal code. During payment, always keep your card visible, confirm the amount on the screen and enter the code using the keyboard. Always demand proof and ensure that the card returned is yours. If you notice tampering with the equipment, do not complete the operation and report the situation to SIBS or the authorities.
Online shopping safely at MB NET

For greater protection in digital transactions, use MB NET and generate temporary virtual cards. Make sure the website is secure (browser padlock and address starting with https://). Never store codes or data on your computer and use antivirus, firewall and updated security settings on your browser.