ATM Network - MULTIBANCO

MULTIBANCO

The innovation that grew with us

Transforming the daily lives of the Portuguese with simplicity, security and continuous innovation.

The MULTIBANCO terminal, in operation in Portugal since 1985, is a terminal connected to the MULTIBANCO Network that automatically provides various banking and non-banking services and is available 24 hours a day, 7 days a week.

Operations

From withdrawing money to day-to-day operations — MULTIBANCO simplifies your life

Surveys

The MULTIBANCO Network allows 24/7 withdrawals of up to €400/day, with debit, credit and currency conversion (DCC) options for more than 30 currencies. It is also possible to withdraw money without a card, using the MB WAY app.

Still don’t know how to do this operation with MB WAY?

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MB WAY / MB NET

Still don’t know how to do this operation with MB WAY?

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Queries

At MULTIBANCO you can quickly access the main queries of your bank account. Check balances on the screen or in a receipt, view the latest movements, retrieve duplicate transactions and confirm your NIB or IBAN whenever you need. It is also possible to check low-value transactions, such as tolls, parks or Via Verde. With MB WAY , you also have immediate access to your movement history directly on your cell phone.

Discounts MULTIBANCO

When paying with a bank card at participating merchants you can benefit from exclusive discounts through Loyalty Programs associated with MULTIBANCO . Simply associate your card with the program in MULTIBANCO itself and start saving whenever you shop.

Transfers and Direct Debits

In MULTIBANCO it is possible to transfer money between national bank accounts using only the NIB/IBAN. If you prefer, you can transfer between accounts linked to the same card. With MB WAY , the process is even faster: all you need is the recipient’s cell phone number and the amount is available instantly, regardless of the bank.

Still don’t know how to do this operation with MB WAY?

Lear more

Vouchers

At MULTIBANCO you can also buy digital vouchers for services and brands such as PlayStation Store, Eleven Sports or Paysafecard. You receive a code on your receipt and simply enter it on the chosen platform. A practical, safe and immediate way to offer or enjoy digital content.

Saber Mais

Payments and Other Services

With MULTIBANCO you can pay all types of bills — electricity, water, telecommunications, insurance and much more — at any time and with complete security. Just use the reference MULTIBANCO or use Homebanking for greater convenience. This method, used daily by millions of Portuguese people, is simple, fast and reliable.

Other Operations

At MULTIBANCO you will find much more than withdrawals and payments. Change the card’s secret code, authorize direct debits, request checks, top up the Games Santa Casa card, obtain hunting and fishing licenses or pay bills — all of this in a practical, safe and always available way.

Find the MULTIBANCO closest to you

Search the interactive map and quickly find out where the closest terminal is.

Find MULTIBANCO

The terminals are equipped with the most modern physical security systems.

Suspicious activity alerts, generated by AI models, are analyzed by fraud experts, motivating quick, accurate decisions and support when necessary. These services are provided by two companies in the SIBS group.

Gas and explosive detection system with audible alarm

Disposal of banknotes due to dyeing

Advanced fraud monitoring systems

FAQ

We help answer your questions

The ATM captured my Card after an operation.

If the Card is not returned, you must immediately contact the Issuing Bank and report what happened.
I withdrew an amount that was debited from the account but was not waived.

After confirmation that the cash is not made available, there will automatically be a rectification of the financial amount in question. If this does not happen, you must lodge the complaint with the Bank issuing the Card with which you carried out the transaction, presenting the respective receipt.
I made a withdrawal of an amount that was debited from my account, but the terminal did not make the entire amount available.

When the amount delivered is different from that requested, the customer must make a complaint to the Card Issuing Bank, presenting the transaction receipt. If you do not have a proof of receipt, you will have to identify the location, date and (approximate) time of the operation in question.
I forgot to collect the notes corresponding to the survey I just carried out.

Didn’t find the answer to your question?

Visit our FAQs (Frequently Asked Questions) page where you can find even more useful information and clarify any doubts.

All FAQs

MULTIBANCO

The innovation that grew with us

Operations

Surveys

MB WAY / MB NET

Queries

Discounts MULTIBANCO

Transfers and Direct Debits

Vouchers

Payments and Other Services

Other Operations

Find the MULTIBANCO closest to you

The terminals are equipped with the most modern physical security systems.

FAQ

We help answer your questions

Didn’t find the answer to your question?

Learn more about us

Learn about our services

Card Theft or Loss

Service available 24 hours a day. When you call, be sure to have the number of the lost card, the NIB, or the checking account number associated with the card ready.